We specialize in customer support, technical assistance, back-office operations, sales support, and lead generation. Our services are fully customizable to fit your industry and needs—whether you're in telecom, e-commerce, or other sectors.

Our agents are fluent in German, English, and French enabling seamless communication with DACH-region customers.

We support telecom, e-commerce, travel, finance, energy, healthcare, and other service-driven industries.

We operate from Pristina, Kosovo—a fast-growing BPO hub with a highly educated, multilingual workforce and competitive costs.

Yes! We offer a free pilot to let you evaluate our services before scaling up. It's a risk-free way to test compatibility and performance.

We can onboard and deploy a team within 1-2 weeks, depending on project complexity and scope.

We use rigorous quality control processes, agent training, performance monitoring, and client feedback to maintain high standards.

Absolutely. Our teams are trained to use your platforms, whether it's Salesforce, Zendesk, HubSpot, or custom software.

Our standard working hours align with Central European Time (CET), typically from Monday to Friday (08:00 - 17:00). However, we offer flexible scheduling, including weekend and based on your business needs.

We provide a structured onboarding process that includes product training, system setup, and brand immersion. Our goal is to ensure a seamless transition and full alignment with your expectations.

Our pricing is transparent and based on agent hours, complexity, and required languages. We offer competitive rates tailored to your business goals and volume.

No long-term commitment is required to start. You can begin with a pilot project and scale based on your needs.

You’ll have a dedicated account manager and access to collaboration tools like Slack, Teams, or email to ensure smooth communication.

Yes, our model allows you to adjust team size easily, whether you're growing or reducing based on seasonality or budget.