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Services
Outsourcing Solutions That Grow With You
At VOOXIO, we deliver tailored outsourcing solutions to help you scale, reduce costs, and focus on growth—with skilled agents and nearshore support you can trust.
Customer Support
Deliver world-class customer experiences through responsive, empathetic, and efficient support—powered by native German speakers, advanced omnichannel tools, and rigorous quality controls.
Inbound customer support (calls, chat, email)
Complaint handling & resolution
Billing inquiries and account support
Loyalty and retention programs
Order tracking & status updates
Refunds & return management
Technical Support
Solve problems with precision through knowledgeable, fast, and multilingual tech support—backed by certified experts and advanced diagnostic tools.
Tier 1 tech support (basic troubleshooting)
Tier 2 support (more complex issues)
Device or software setup help
Telecom support (e.g., SIM activation, network issues)
Sales & Outreach
Drive growth through targeted outreach, consultative selling, and data-driven lead nurturing—tailored to your ideal customer profiles and markets.
Cold calling and outreach
Warm lead follow-ups
B2B and B2C lead qualification
Upselling & cross-selling
Appointment setting
Product education/demo scheduling
Back Office
Streamline your operations with scalable support for admin, data, and compliance—ensuring accuracy, speed, and regulatory integrity.
Data entry and verification
CRM management and updates
Order processing & management
Invoice & billing support
Market research & survey processing
KYC/identity verification tasks
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